Comfort Suites Alamo/River walk

First day: As soon as we checked-in the nice lady in the front charged us for parking that we had already paid for and said we could park anywhere and that they had security watching the parking lot but we never saw security during our stay. When we got to the room the keys didn't work and had to go back downstairs and wait another 15 minutes for new keys. Later that night, I went downstairs with my sister to ask for sheets for the sofa bed and we also asked for a pillow and a blanket, there was a different lady and she only gave us sheets and a small blanket and said she didn't have pillows. I asked if I could get an extra blanket and she just said NO, didn't bother to ask me if I was in different room. The blanket she gave us had many holes and the sofa bed mattress was very thin and ripped. Another mattress had a large brown stain, the blankets/sheets/pillows were all different shades of yellow. The second day, I tried again for a blanket and this time there was a guy and he said we already had blankets so he couldn't give us anything. My sister asked for shampoo/conditioner because there isn't any in the rooms and the bottles were so tiny you would think they're toys but that's our fault because usually carry our own but this time we underestimated. The carpets and rooms are very old and dusty and the doors don't shut all the way by themselves, make sure to push it until it latches. Breakfast: when we got downstairs the lights were off and a worker came out of the kitchen saying to a customer "alright, that's it we gotta go home", we were only there for coffee but we saw other peoples reactions. Check-out took about an hour and thankfully, we got a refund for the parking. Location: it's not terrible, it's only a few blocks from the Riverwalk, but it is on a dark street. I don't like to leave bad reviews, I consider this an honest review. The staff could do better (they might need more housekeepers). I would've paid another $100-$200 for better service and a clean room. Check out the other reviews.

In the hotel, near the elevators and in the room, there's a gross scent, a mix of bleach and something else that isn't clean- unwashed laundry maybe or laundry that was left in the washer for loo long- it's simply unpleasant. Down the street from it, there's a LOT of homeless people. I know that's not the hotel's fault. However, I didn't feel safe to park my car, unless I was close to the door and there are few parking spots available near the door. But the staff were nice people. The hot tub was an excellent temperature. They had the basic breakfast items in the morning: waffles, eggs, sausage, muffins, yogurt, OJ, apple juice, milk and coffee.

Great place, really nice hotel for the price compared to others. The extra sofa in the living room turns into a bed which was awsome an Convenient. Ray and Georgia from the kitchen staff form the morning breakfast where welcoming and provided an excellent breakfast compared to other hotels we have stayed in. Great stay for sure 👍.

Easy to find, great staff, and a solid choice for a quick stay in San Antonio. Yes, if you read the reviews the parking seems suspect - at no time did I or any of the other 15 vehicles (our bball teams were in town) have any issues with the parking. The staff and security did their best to make our stay enjoyable. 5 stars - because they make probably a 3 star location seem like 5 stars. I would stay there again.

Booked a stay at this place to attend my son’s Naval Corpsman graduation. I was given room 317, upon entry the room had a bad odor and carpet was badly stained all over. I went back to the reservation desk and told them room smell bad . Was asked if I touched anything in room - I said no. I was then given room 314. This room was no better - except it did not smell. Old worn furniture , ceiling crack, Sheetrock at door busted. Shower head in bathroom fell off then the faucet in tub fell off. There was matter on bathroom wall and bathroom plus room needed to be really cleaned. I took pictures to post this mess. At breakfast they always ran out and lady complained about the people eating alll the bagels .